Tuesday, March 11, 2008

Helpless Helpdesk

Our friendly Lotus Notes Spell Checker explains why your IT helpdesk always seems to be unable to help you with your teething IT problems.

Every help desk engineer is different. Since there is no course in help desk support, the experience level and working attitude determines everything. This means that you can get anything from a good performing fresh grad to a under performing dinosaur with 10 years of experience.

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